FAQs


Index By Topic

  1. REGISTRATION/ACCESS
  2. USER MANAGEMENT
  3. SUBMITTING A PAYMENT
  4. CORRECTING PAYMENTS
  5. REFUND PROCESSING
  6. GUARANTY/ELIGIBLITY
  7. MISCELLANEOUS

I. REGISTRATION/ACCESS

Q1. How do I get my organization set up in the VA Funding Fee System (FFPS)?

Q2. How do I register my lender ID in the VA Funding Fee System (FFPS)?

Q3. I have been registered and I received my User ID, Temporary Password, and FFPS PIN. How do I proceed?

Q4. I am trying to login to FFPS and I keep getting an invalid login message 'Login Failed. Access Denied’. What do I do?

Q5. I was logged into the system but when I tried to enter data I was returned to the login screen. Why?

Q6. We have lost our PIN, can you send me another?

Q7. My password is not working; can you reset it for me?

Q1. How do I get my organization set up in VA Funding Fee System (FFPS)?
A1. Once your organization is approved as a VA lender, submit a help ticket via https://lgy.va.gov/lgyhub/help and request assistance with “FFPS Organization Set Up” in the Issue Category and Description so we can route the ticket properly. Your request will be processed by the group responsible for setting up new lenders. Be prepared to provide your lender ID, debit account number and routing number. They will work with you directly to get your organization registered and the first FFPS lender administrator user created. The FFPS lender administrator can then create any additional accounts your organization needs for other users. Do not include bank information in your help ticket.

Q2. How do I register in the VA Funding Fee System (FFPS)?
A2. If your organization is already registered (i.e. other employees at your organization can already login to FFPS), your organization's FFPS lender admin must set up your account. If you are unable to determine who your organization's FFPS lender admin is, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to put “FFPS Admin” in the Issue Category and Description and include your lender ID and question so that the Help Desk can quickly identify your organization's FFPS lender admin(s).

Q3. I have been registered and I received my User ID, Temporary Password, and FFPS PIN. How do I proceed?
A3. From the FFPS landing page, enter your FFPS username and password and click on Form Login (if you have already attempted to use the PIV option you will need to completely close out and reopen your browser before trying again). You will then be asked to enter your lender ID and FFPS PIN. The system will then require you to change your temporary password to one that is 14 to 80 characters and contains all of the following criteria: (1) at least one upper case letter, (2) at least one lower case letter, (3) at least one number, and (4) at least one special character. The system will also require you to read and acknowledge the Rules of Behavior (ROB). This is an annual requirement.

Q4. I am trying to login to FFPS and I keep getting an invalid login message 'Login Failed. Access Denied’. What do I do?
A4. There are two likely reasons for this. One, your user ID and/or password are being entered incorrectly. Two, you have not used the system in over 90 days and your password needs to be reset. Contact your local FFPS lender administrator for assistance with resetting your password. If you are unable to determine who your organization's FFPS lender admin is, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include “FFPS Admin” in the Issue Category and Description with specifics on your issue and your lender ID so that the Help Desk can quickly identify your organization's FFPS lender admin(s).

Q5. I was logged into the system but when I tried to enter data I was returned to the login screen. Why?
A5. You have been logged into the system for a while with no activity and the system terminated your session. You will need to login again. For added security, the system times out after a thirty minute period of inactivity.

Q6. We have lost our PIN, can you send me another?
A6. You will not get a new PIN. Contact your local FFPS lender administrator and request that they provide you with the PIN. If you are unable to determine who your organization's FFPS lender admin is, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include “FFPS Admin” in the Issue Category and Description with specifics on your issue and your lender ID so that the Help Desk can quickly identify your organization's FFPS lender admin(s). If you are the FFPS lender administrator and you have lost the PIN, please submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance with Issue Category and Description that includes “FFPS Pin”.

Q7. My password is not working, can you reset it for me?
A7. Contact your local FFPS lender administrator for assistance with resetting your password. If you are unable to determine who your organization's FFPS lender admin is, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include “FFPS Admin” in the Issue Category and Description with specifics on your issue and include your lender ID so that the Help Desk can quickly identify your organization's FFPS lender admin(s).

II. USER MANAGEMENT

Q8. How many people do we have to add as Users?

Q9. I am the Lender Administrator, how do I add/delete users?

Q10. What is the difference between a Lender Administrator , lender and lender view-only?

Q11. I am the Lender Administrator, how do I add another lender administrator for my organization?

Q12. I am the Lender Administrator, how do I reset a password for a user?

Q13. I don't think any Lender Administrators still work for my organization, what should I do?

Q8. How many people do we have to add as Users?
A8. You must have a separate user ID for each person using the system. The initial user ID for your firm was given the lender administrator role. If you have other users they will need to be added to FFPS. Remember each user must have a separate user ID and password.

Q9. I am the Lender Administrator, how do I add/delete users?
A9. From the menu select Create User and then complete the required fields. A user can be given the role of lender administrator/lender or lender view only. To delete a user, select Search Users from the menu and complete requested information and hit Search. Once the list of Users appears, select View. At that point you'll be able to Delete or Reset. Adding and Deleting users are the responsibility of the lender. We strongly encourage you to always have at least two FFPS lender admins so that you always have someone available to handle FFPS access and account maintenance issues.

Q10. What is the difference between a Lender Administrator, lender and lender view-only?
A10. The Lender Administrator account has all of the system capabilities as a Lender plus it can reset passwords and add and delete users for that Lender ID. A lender view only cannot make payments or corrections. Their role is simply to view the data. A lender account is the standard user account in the FFPS.

Q11. I am the Lender Administrator, how do I add another lender administrator for my organization?
A11. Follow the instructions for creating a new account. When you select the role during the account setup, select Lender Administrator. If the person you would like to make an FFPS Lender Administrator already has an FFPS account, use the "Search Users" option to locate their user account. Select Lender Administrator from the dropdown in the Role field and click Update.

Q12. I am the Lender Administrator, how do I reset a password for a user?
A12. Use the Search Users option from the menu and complete the requested information and hit Search. If there are multiple accounts returned select View next to the correct user account. Click on Reset Password and confirm that you want to reset the user's password. The new temporary password will be displayed. Provide the user their password using any secure communication option your organization has (i.e. encrypted email). If the user's profile is missing information, FFPS will require that you add the information and click update, before allowing you to reset the password.

Q13. I don't think any Lender Administrators still work for my organization, what should I do?
A13. Submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include Issue Category and Description that includes “FFPS Admin” and your lender ID so that the Help Desk can quickly identify your organization's FFPS lender admin(s). Once you confirm that none of the current FFPS Lender Administrators still work for your organization, the Help Desk will facilitate setting up a new FFPS Lender Administrator. NOTE: The Help Desk only assists with ensuring that your organization has one active Lender Administrator. The new administrator will be responsible for conducting any additional maintenance once their account is setup.

III. SUBMITTING A PAYMENT

Q14. How many days do we (the Lender) have to pay the funding fee?

Q15. Why is it necessary to input cases where the veteran is exempt from the funding fee?

Q16. I am entering my first funding fee payment, can you assist me with that?

Q17. How are funding fees calculated?

Q18. When paying our funding fee in FFPS a message popped up indicating a payment with the same VA loan number had already been paid. I have checked and we haven't paid it before. How do I get this payment made?

Q19. I am entering a payment and when I clicked over to the second page the funding fee does not match my paperwork. How do I correct what the system is showing?

Q20. I have just entered a funding fee payment and the 'Total loan amount'? is not correct, how do I correct it?

Q21. What does 'Subsequent Use'? mean?

Q22. What does 'Reservist'? mean? Aren't all veterans Reservists?

Q23. I entered a payment, but a few days later the status changed to 'Returned-Unpaid'. What does this mean?

Q24. How do I update the debit account information for my organization?

Q14. How many days do we (the Lender) have to pay the funding fee?
A14. Lenders must remit the VA funding fee electronically within 15 calendar days (not business days) of loan closing. If not submitted with 15 calendar days, a late fee of 4% of the funding fee will be assessed. NOTE: If submitted more than 30 days late, interest will also be assessed.

Q15. Why is it necessary to input cases where the veteran is exempt from the funding fee?
A15. This is required to alert VA the loan has in fact been closed. It also assists VA for reporting and accounting purposes.

Q16. I am entering my first funding fee payment, can you assist me with that?
A16. Yes. After signing on to FFPS, go to Create Payment on the menu. The Payment function has two screens. Complete the first screen with the requested data and then click Next. The second page of the New Funding Fee Payment will show you the funding fee FFPS has calculated. If all figures are correct, then click Submit for Processing. All fields on the first page directly affect the systems calculation of the funding fee. If you aren't ready to submit, you can hit Save. Once you are ready you can go back and Submit.

Q17. How are funding fees calculated?
A17. Funding fees are determined by Congress and can change. The fees depend on loan type, down payment, etc. Chapter 8 of the VA Lender's Handbook has the funding fee information.

Q18. When paying our funding fee in FFPS a message popped up indicating a payment with the same VA loan number had already been paid. I have checked and we haven't paid it before. How do I get this payment made?
A18. First, be sure you are using the correct loan number for that Veteran. Also check to be sure you haven't entered it in a Saved status. You will need go to Payment/Correct and submit the payment from there. If you did not save a payment request and you are sure that you are using the correct loan number, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include Issue Category and Description that includes “FFPS Payment” along with your lender ID, loan number and description of the problem.

Q19. I am entering a payment and when I clicked over to the second page the funding fee does not match my paperwork. How do I correct what the system is showing?
A19. Every field in the 'Financial Information' section of the first page of the Payment screen directly effects calculation of the funding fee and total loan amounts. The most common reasons for the miscalculation of the funding fee are:
  • Lender calculated the funding fee on the purchase price not the loan amount.
  • Answering whether or not the veteran is a Reservist or not incorrectly.
  • Answering Subsequent Use incorrectly.
  • The down payment amount is missing or not sufficient to result in a reduced funding fee.


Q20. I have just entered a funding fee payment and the 'Total loan amount'? is not correct, how do I correct it?
A20. The VA FFPS System automatically assumes the funding fee is included in the total loan amount. You may change this to "No" to exclude the funding fee from the total loan amount or "Partial" to indicate that only a portion of the fee is included in the loan amount. This should result in a correct Total Loan Amount for your purposes.

Q21. What does 'Subsequent Use'? mean?
A21. If the veteran has used his VA Loan eligibility before, then check the box next to Subsequent Use. If not, do not check the box.

Q22. What does 'Reservist' mean? Aren't all veterans Reservists?
A19. No. All veterans are not reservists. Being in the military reserves requires signing up for a separate tour of duty. So, you can have a veteran that is not a reservist or a veteran that is. If the Certificate of Eligibility has an entitlement code of '11' you would check the box next to 'Reservist.'?

Q23. I entered my payment, but a few days later the status changed to 'Returned-Unpaid'. What does this mean?
A23. A payment in returned-unpaid status indicates that your payment to VA was not successful and that VA has not received the funding fee. This is typically caused due to insufficient funds in the debit account or that your organization's debit account information changed and it was not updated in FFPS. To update your account information in FFPS, a FFPS Lender Administrator should click on "My Lender Info" from the menu. If the debit account and routing number is not correct, the Lender Administrator can simply click "Update". A screen will display that will allow the lender's contact and debit account information to be updated. Once you have confirmed that the reason for the returned payment has been resolved, you will need to resubmit the payment. To resubmit the payment, use the Search Payment Request option from the menu, enter the LIN and click "Search". Click Correct on the View Payment Request screen. Click Continue on the first screen of the correction process. Click Submit for Processing on the second screen of the correction process to resubmit the payment request.

Q24. How do I update the debit account information for my organization?
A24. Any FFPS lender administrator from your organization can update your organization's debit account (and point of contact) information. To do so, select the My Lender Info menu option and click Update.

IV. CORRECTING PAYMENTS

Q25. How do I correct a payment request that was entered incorrectly?

Q26: I submitted a payment with the incorrect VA LIN (loan number.) What do I do?

Q25. How do I correct a payment request that was entered incorrectly?
A25. Simply go to Search Payments on the menu. Input necessary information to bring up the payment you want to correct. Once the screen appears, select Correct from the menu and make the corrections. If changes affect previously input financial data, corrections can result in additional payment or a refund.

Q26: I submitted a payment with the incorrect VA LIN (loan number.) What do I do?
A26. DO NOT submit another payment with the correct number. Simply correct the LIN in the existing payment request using the procedures described in how to make corrections above.

V. REFUND PROCESSING

Q27. How does a Lender request a refund of a funding fee paid in FFPS?

Q28. How do I check on the status of a refund?

Q29. My refund has not been approved, or I do not agree with the refund decision. What should I do?

Q30. How do I obtain a vendor code?

Q31 How do I update the credit account information for my organization?

Q27. How does a Lender request a refund of a funding fee paid in FFPS?
A27. Lenders don't actually select an option that says Refund Request. There is no such menu pick. Instead, when a lender makes a Correction (see how to make corrections above), the system will do the calculations and determine if a refund is due. If it is due, you'll see the Refund Due amount and there will be a space provided for you to give the reason for refund. Once a correction is made that results in a refund being due, the status will show as Pending Initial Approval and can be found under the search Refund screen. If a refund is due, VA personnel at the field offices will take action to approve.
NOTE: If you need a refund because you charged an exempt veteran in error, you simply need to put a Yes after Funding Fee Exempt which will result in a full refund.

Q28. How do I check on the status of a refund?
A28. Simply go to Search Refund to check status, which will be Pending Initial Approval, Pending Final Approval or Approved. Once approved, you should be receiving the refund shortly thereafter. It is typically sent within a couple business days after approval, either by mail or electronically. If you have not received the refund and it has been two weeks since the request was approved, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include Issue Category and Description that includes “FFPS Refund” along with your lender ID, loan number and description of the problem.

Q29. My refund has not been approved, or I do not agree with the refund decision. What should I do?
A29. Refund requests are reviewed by the RLC responsible for the LIN. To find the RLC responsible for the LIN, use the Search Refund Requests menu option and pull up the refund. The responsible RLC is indicated underneath the LIN on the Refund Request Details screen. The contact information for the RLC's is available at http://benefits.va.gov/HOMELOANS/contact_rlc_info.asp.

Q30. How do I obtain a vendor code?
A30. Before a refund can be processed a lender must be 'vendorized'. To get ‘vendorized’, lenders should submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include Issue Category and Description that includes “FFPS Vendor” along with your lender ID, contact information and description of the problem. You will be sent a vendor form that you must complete. The form must then be faxed to our Austin center where they do the ‘vendorizing’. Within 3-5 business days of submitting the form, VA will update the FFPS system with the vendor number. In most cases, the vendor number is identical to the lender's tax identification number. You will not be able to submit refund transactions until your organization has been ‘vendorized’. Please do not include any bank information in your help ticket with LGY Hub.

Q31. How do I update the credit account information for my organization?
A31.Credit account (where VA deposits refunds) information is provided to VA when your organization is 'vendorized'. To update your credit account information, submit a help ticket via https://lgy.va.gov/lgyhub/help for assistance. Be sure to include Issue Category and Description that includes “FFPS Vendor” along with your lender ID, contact information and description of the problem. You will be sent a vendor update form that you must complete. The form must then be faxed to our Austin center where they do the ‘vendorizing’. It takes approximately 3-5 business days for the vendor team to process your request. The vendor form provides you with contact information if you have questions regarding the status of your request. Please do not include any bank information in your help ticket with LGY Hub.

VI. GUARANTY/ELIGIBLITY

Q32. We have paid the funding fee. How do I get our Guarantee?

Q33. How do I obtain a Certificate of Eligibility?

Q32. We have paid the funding fee. How do I get our Guarantee?
A32. You obtain guaranty through the webLGY application located on the VA Portal.

Q33. How do I obtain a Certificate of Eligibility?
A33. You can obtain a COE for a Veteran by accessing the Veterans Information Portal, navigating to webLGY, and then selecting Eligibility.

VII. MISCELLANEOUS

Q34. How do you remove a case in Saved status?

Q35. For Lenders that are Credit Unions: We have entered payments and our account has not been debited yet. What's wrong?

Q36. I'm entering an IRRRL (a regular refinancing) and I have selected 'Manual Entry'? on the second page of the payment screen and FFPS has calculated the funding fee to be $240.00, but I want to manually enter the amount we collected (which is $236.50), but the system will not accept my amount. I am within the $6.00, why won't FFPS accept it?

Q34. How do you remove a case in Saved status?
A34. Go to Search Payments and find the payment. Once you see that loan on the screen, click on the loan number (in blue, it is a link). Once the loan payment is on the screen proceed to the bottom and click Next and then from the second page of the payment click on Accept. This will process the payment.

Q35. For Lenders that are Credit Unions: We have entered payments and our account has not been debited yet. What's wrong?
A35. Do you process your ACH through another credit union? If yes, possibly, due to the fact that a new and different ABA number (FRB Cleveland) is trying to clear your account, your processor does not have pre-authorization to accept the draft. Please contact your processor to check on pending or returned ACH files and the authorization process.

Q36. I'm entering an IRRRL (a regular refinancing) and I have selected 'Manual Entry'? on the second page of the payment screen and FFPS has calculated the funding fee to be $240.00, but I want to manually enter the amount we collected (which is $236.50), but the system will not accept my amount. I am within the $6.00, why won't FFPS accept it?
A36. The Manual Entry can never be less than the calculated amount and only up to $6.00 over the calculated amount.